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Customer Experience

Press Release

10/22/2018

Synchrony Harnesses AI to Transform Customer Experience

Synchrony, a premier consumer financial services company, is deploying new artificial intelligence (AI) technology to enhance payment, shopping and credit experiences for customers.

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Synchrony

Press Release

01/20/2015

Synchrony Financial Board of Directors Adds Former Senator Olympia Snowe as a Board Observer

Synchrony Financial (NYSE:SYF) today announced that former United States Senator Olympia Snowe will serve as a non-voting observer to its Board of Directors. Senator Snowe will continue as a...

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Synchrony

Press Release

01/20/2015

Paul A. Tufano, Esq. Named Chair of Villanova University Board of Trustees; Joseph V. Topper, Jr. Elected Vice Chair

Villanova University announced that its Board of Trustees has elected Paul A. Tufano, Esq., Chairman and Chief Executive Officer of the AmeriHealth Caritas Family of Companies, as its chairperson. Tufano succeeds Catherine...

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Synchrony

Press Release

09/15/2015

Synchrony Financial Board of Directors Adds New Board Observers

Synchrony Financial (NYSE:SYF), a premier consumer financial services company with 80 years of retail heritage, today announced the addition of four new, non-voting observers to its Board of Directors....

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Gregory Simpson

Press Release

11/09/2015

Computerworld Names Gregory Simpson, Chief Technology Officer of Synchrony Financial, a Premier 100 Technology Leader

Synchrony Financial (NYSE:SYF), is pleased to announce that our Chief Technology Officer (CTO), Gregory Simpson, has been selected as a 2016 Premier 100 Technology Leaders honoree by IDG's Computerworld...

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Elite 100

Press Release

05/03/2016

Synchrony Financial Earns a Spot on the InformationWeek Elite 100 List for the Second Year in a Row

Synchrony Financial (NYSE: SYF), a leading financial services company and the largest provider of private label credit cards in the U.S.,* is proud to announce its recognition on the InformationWeek Elite...

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Synchrony

Press Release

01/23/2019

Synchrony Reports Fourth Quarter Net Earnings of $783 Million or $1.09 Per Diluted Share

January 23, 2019 - STAMFORD, Conn. – Synchrony Financial (NYSE: SYF) today announced fourth quarter 2018 net earnings

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CIO 100 Award

Press Release

06/01/2016

Synchrony Financial Named as CIO 100 Award Winner for the Second Year in a Row

IDG's CIO today announced Synchrony Financial (NYSE:SYF), a premier consumer financial services company with more than 80 years of retail heritage, as a recipient of the 2016 CIO 100. The 29th annual...

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Synchrony Study

Press Release

03/04/2019

New Synchrony Study: AI Emerging as Imperative for Nation’s Retailers

MARCH 4, 2019 - STAMFORD, Conn. – To better understand the transformative effect of artificial intelligence (AI) in the retail industry, Synchrony today released a study, done in partnership with Oxford Economics.

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Press Release

11/16/2021

Unpacking Holiday Gifting: Coresight Research Study Reveals Digital Gift Shopping...

STAMFORD, Conn. – November 16, 2021 – A new Coresight Research study on American shopping trends...

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Press Release

06/09/2022

Rapidly Growing Corporate Gifting Market Estimated to Reach $312 Billion by 2025 According to a New Study from Coresight Research and GiftNow

Remote and hybrid work, increase in year-round gifting, and support for diversity, equity, and inclusion (DEI) accelerate market growth

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Synchrony

Press Release

04/12/2018

Synchrony Opens Emerging Tech Center at the University of Illinois to Develop Artificial Intelligence Solutions

The University of Illinois today announced that Synchrony (NYSE: SYF), a leading consumer financial services company, has opened the Synchrony Emerging Technology Center at the University of Illinois Research Park.

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GiftNow

Press Release

06/29/2021

Nearly Half of Employers Plan to Increase Corporate Gifting Frequency Post Pandemic, According to Coresight Research and GiftNow

SAN FRANCISCO – June 29, 2021 – Corporate gifting is on the rise as nearly fifty percent of businesses say they...

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AI is Radically Changing

Video

10/08/2018

AI is Radically Changing the Retail Landscape

Artificial intelligence is already changing the way we shop and buy from making credit decisions faster to allowing us to use our voices to buy products. Synchrony’s chief technology officer Greg Simpson offers insight into how AI technologies

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The Right Data

Video

09/10/2018

The Right Data Can Help Target the Perfect Customer

New technologies are providing retailers with unprecedented amounts of customer data. The challenge, according to industry experts, is figuring out how to use it.

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Baseball Fans

Video

01/24/2020

Payment Security at Your Fingertips

In the next five years, retailers can expect wider adoption of facial recognition and finger-print scanning in payments. Why? Bio-authentication offers stronger payment security than a typical password.

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The Speed of Commerce

Video

10/15/2018

Moving at the Speed of Commerce

The convergence of technologies such as voice assistants and smartphones, along with AI-powered data and privacy and security tools, is fueling faster, more integrated and more contextual shopping experiences. Executives from Synchrony and Amazon Pay

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4 technologies

Video

10/22/2018

Tech That's Changing the World of Shopping

Where and how consumers shop is changing rapidly thanks to advances in technology. Four technologies, including biometrics, artificial intelligence, voice assistants and virtual and augmented reality, are changing the game for frictionless payments.

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WhitePaper

10/23/2018

Harnessing AI to Transform the Customer Experience

Synchrony is using machine learning models and artificial intelligence (AI) technology to help customers get easier access to credit, provide personalized, real-time responses to customer questions, and to equip representatives and credit experts with too

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WhitePaper

03/04/2019

Shopping for AI

Our survey findings show that retailers are making meaningful strides in their digital transformation efforts, with AI-powered technologies an increasing focus.

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WhitePaper

03/18/2019

The Synchrony Trend Spotter

The transformation in retail is driven mainly by technology and artificial intelligence. Read on to discover five top trends that are changing the way people shop—now and into the future.

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WhitePaper

08/10/2017

Machine Learning for Retailers

Driving Results with Artificial Intelligence Tools

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WhitePaper

05/05/2016

Taming Big Data

Using the partnership of IT and Marketing Analytics to maximize marketing impact

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WhitePaper

03/28/2018

Synchrony at Women in Retail Leadership Summit 2018

Join us in Salon 4 to experience the Synchrony Lounge and State of Pay Studio at the Women in Retail Leadership Summit.

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WhitePaper

03/14/2018

Synchrony at Shoptalk 2018

The Synchrony Trend Spotter Five Retail Trends to Watch in 2018

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Customer Forward Tech

Article

08/05/2022

How Synchrony Uses Tech To Create Great Customer Experiences

Consumers want—and expect—convenience. Whether in-person, in-app or online, a smooth purchasing experience equals a happy customer.

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Article

02/15/2019

The State of Pay in 2019

Technology is accelerating the pace of change throughout retail. But in 2019, mobile and artificial intelligence look to be two dominant drivers that will foster enhanced experiences for both the customer and the retailer.

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Article

03/22/2022

3 Top Small Business Retail Payment Trends: 2022 Edition

Small businesses can’t just press “pause” when new technologies emerge or as trends and external conditions change. So often, retailers must adjust their approach mid-stride, and deciding on your next step can be a challenge.

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How Digital Wallets Create Retail Opportunity

Article

11/12/2019

How Digital Wallets Create Retail Opportunity

Loyalty is hot Hot HOT

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Loyalty is hot Hot HOT

Article

11/12/2019

Loyalty is hot Hot HOT

Loyalty is hot Hot HOT

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