Together, we build a better future

2023 EDIC Report

Brian Doubles

President & CEO

Marissa Lara

Chief Corporate Responsibility Officer

At Synchrony, we believe real progress happens when we listen, learn, and take action. Through our work in corporate responsibility, we’re continually building a company that reflects the people and communities we serve – one rooted in fairness, access, and opportunity.

This work takes humility and courage. We’ve challenged ourselves to grow, and to keep moving forward even when the road is uncertain. What guides us is a shared belief in doing the right thing for our teams, our customers, and the world around us.

- Brian Doubles, President and CEO of Synchrony and Marissa Lara, Chief Corporate Responsibility Officer

We lead with purpose

At Synchrony, leading responsibly is intentional. Our actions are grounded in a clear commitment to doing what’s right, shaping how we operate and how we grow.

 

Our guiding principles – we are committed to outcomes, we are driven by analysis, and we model collaborative governance and accountability – are embedded in everything we do. We hold ourselves to high standards to make meaningful change across our corporate responsibility efforts.

Global workforce representation

Our WHY is simple – a diverse workforce isn’t a “nice to have”: it’s a business imperative that drives real outcomes.

Global gender representation

Global gender representation

Global gender by level

Global gender by level
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ADT: Advancing diverse talent

We are building the next generation of leaders, not just for our company but for the world, by ensuring opportunities are open to all and grounded in merit. We recognize the possibilities ahead and believe that when individuals can grow based on their skills and experiences, the next generation of leaders will be even stronger.

Synchrony’s global talent methodology is designed to support growth, access and representation across our workforce.

This approach builds the best leaders and teams by providing access to opportunities to advance while also addressing gaps in visibility and progression where they exist.

Our MOSAIC Leadership Institute gives talent greater access to the executive leadership team and hones a commitment to five tenants of their leadership journey: inspire, innovate, engage, achieve and become.

We go beyond listening; we take action

Our people are empowered to be vulnerable and have the courage to lead and weigh-in on tough conversations. We acknowledge how experiences that occur outside of our walls can affect us, so we can make space for the varied ways we show up.

Benefits for all

Synchrony offers a suite of benefits to support every employee and their diverse needs. Here are a few examples:

  • Industry-leading 22-Week Maternity/Parental Leave
  • Enhanced Fertility and Family Planning
  • Gender Affirming Benefits
  • Enhanced Employee Assistance Program (EAP) Search Criteria
  • Well-Being Coaches

UNITE conference

Annually, since Synchrony’s IPO in 2014, hundreds of employees – from hourly call center associates to members of our Board of Directors, from the U.S. to India and the Philippines – come together for our UNITE conference.

The conversations and new relationships that continue after the annual event create an organic network of corporate responsibility champions. UNITE mirrors the space we create every day at Synchrony, where we go beyond the boundaries of a traditional corporate environment to create a place where all points of view can be shared and respected.

Our employee resource groups

More than 50 percent of our workforce – over 9,500 employees – belong to one or more of our eight Employee Resource Groups.

Our Employee Resource Groups help amplify voices and bring Synchrony employees together for support, development, and connection. These voluntary, employee-led groups help cultivate a culture of connection and belonging for all. The ideas, actions and passion they bring helps foster a workplace where everyone feels not only welcomed but accepted and valued for who they are.

The “+” in “our employee resource groups” is deliberate. It’s there to remind our employees that they can participate in allies, even if they don’t belong to the demographic represented by a particular network – that we don’t just want them to be partners, we need them to “be the plus” in our work in order to further corporate responsibility at Synchrony.
Asian Professional Engagement Network+Black Experiences+Hispanic Network+Pride+ NetworkIndigenous Network+Enabled+ NetworkVeterans NetworkWomen's Network+
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EAE: Education as an equalizer

At Synchrony, we believe that education has the potential to change the trajectory of one’s life, and therefore that of their children’s too.

Through investment, engagement, and collaboration with academic institutions, nonprofits, government and business, we hope to provide new and greater opportunities to underserved individuals and to light a path to a prosperous and fulfilling future for them and their children.

In 2021, we launched Education as an Equalizer and committed $50 million to the effort. Our three focus areas are:

  • Pathways to college completion: Help low- and moderate-income, minority and marginalized students earn a four-year college degree
  • Building skills for the future: Help low- and moderate-income students attain the skills and training needed for meaningful and gainful employment, including at the Synchrony Skills Academy and with OneTen
  • Closing the Financial Knowledge Gap: Provide education that allows people to gain the necessary skills to understand and manage their personal finances

Because strengthening economic opportunity and broadening access to capital are business imperatives, Synchrony Ventures committed $45 million in venture capital funds, led by partners with a track record of investing in startup businesses with untapped potential.

Our end goal is simple:

We want to design an environment that meets the unique needs of all. Please refer to our Investor Relations site for additional reporting and resources.