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Customer Experience

Press Release

10/22/2018

Synchrony Harnesses AI to Transform Customer Experience

Synchrony, a premier consumer financial services company, is deploying new artificial intelligence (AI) technology to enhance payment, shopping and credit experiences for customers.

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Gregory Simpson

Press Release

11/09/2015

Computerworld Names Gregory Simpson, Chief Technology Officer of Synchrony Financial, a Premier 100 Technology Leader

Synchrony Financial (NYSE:SYF), is pleased to announce that our Chief Technology Officer (CTO), Gregory Simpson, has been selected as a 2016 Premier 100 Technology Leaders honoree by IDG's Computerworld...

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Synchrony

Press Release

02/01/2021

Resolving to Build a More Just Society

In honor of Black History Month, Synchrony’s leadership team reaffirms commitment to diversity and inclusion.

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Synchrony

Announcement

11/03/2016

Shop early and often is the new holiday strategy

If a Synchrony Financial survey correctly predicts how this year’s holiday gift-buying season will unfold, shoppers won’t be jamming stores in the traditional Christmas Eve rush for last-minute bargains.

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CEO

Press Release

01/12/2021

LinkedIn: Synchrony’s Exciting Next Chapter

Chief Executive Officer Margaret Keane shares her reflections on Synchrony’s leadership transition.

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WhitePaper

08/01/2018

Understanding Generation Z: Outlook on Finances and Future

Insights on their financial knowledge

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WhitePaper

03/18/2019

The Synchrony Trend Spotter

The transformation in retail is driven mainly by technology and artificial intelligence. Read on to discover five top trends that are changing the way people shop—now and into the future.

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WhitePaper

02/15/2017

The Synchrony Trend Spotter: Retail Trends to Watch

Retail Trends to Watch

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WhitePaper

06/13/2016

A 10x Future Demands Change

A 10x Future Demands Change

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WhitePaper

05/20/2016

Driving Innovation with Your Teams

Driving Innovation with Your Teams

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WhitePaper

03/28/2018

Synchrony at Women in Retail Leadership Summit 2018

Join us in Salon 4 to experience the Synchrony Lounge and State of Pay Studio at the Women in Retail Leadership Summit.

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WhitePaper

03/14/2018

Synchrony at Shoptalk 2018

The Synchrony Trend Spotter Five Retail Trends to Watch in 2018

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Synchrony

Article

10/09/2019

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Article

03/16/2023

Small Business Spotlight: Indian Creek Dental Puts Quality Dental Care Within Reach

While working at a free clinic in college, Dr. Shad Hattaway, D.D.S., noticed a paradox: those who need quality healthcare the most are often unable to afford it.

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Article

03/09/2023

Small Business Spotlight: Foundry Dental Helps People Find Their Smiles Again

When visiting a substance use recovery program in his home state of Alabama, Dr. Michael McCracken, D.D.S., Ph.D., saw a clear need: Many

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Two Important Mantras for Your New Innovation Team

Article

08/05/2022

Two Important Mantras for Your New Innovation Team

Starting a team is hard. There’s a need to build trust, camaraderie, and align on clear goals.

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Trend or Fad? 5 Questions to Ask So Your Innovation Team Chases the Right Stuff

Article

07/12/2022

Trend or Fad? 5 Questions to Ask So Your Innovation Team Chases the Right Stuff

Building for the future means taking bets. Thinking about big ideas. Seeing the world through a different lens.

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Small Business Spotlight: How Quilt Beginnings Creates Community

Article

10/19/2022

Small Business Spotlight: How Quilt Beginnings Creates Community

When Cathy Shoemaker left her job as a project manager, cashed in her 401(k), and opened a quilt shop in 1998, her friends thought she was crazy. But 24 years later, Quilt Beginnings is still going strong in Dublin, Ohio, selling fabric, sewing machines,

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Small Business Spotlight: Synergy, a Family-Run Business Helps Community Stay Cool as Business Heats Up

Article

12/08/2022

Tech and Innovation: Putting Customers First

Listening to the customer helps Synchrony tech and innovation team create better user experiences.

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Small Business Spotlight: Synergy, a Family-Run Business Helps Community Stay Cool as Business Heats Up

Article

11/10/2022

Small Business Spotlight: Synergy, a Family-Run Business Helps Community Stay Cool

In Florida's humid, subtropical climate, residents understand the importance of proper air conditioning and ventilation

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Synchrony

Article

07/22/2020

Statement from Synchrony CEO on Supporting Paid Time Off and Flexibility for Voting

Earlier today, Business Roundtable, an association of CEOs of America’s leading companies, released a statement ...

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Paper dolls cut out of a dollar bill

Article

10/29/2019

How to Keep Your Friendships and Your Budget on Track

Significant differences in incomes or spending habits can complicate relationships. Imagine a group dinner...

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Dollar bills dropping into three buckets

Article

10/29/2019

How Bucketing Can Help You Save More

If you feel like you’re trying to save diligently, but your money is constantly being pulled in different directions, a savings strategy called bucketing may help you. Bucketing is a goal-oriented method in which you segment the money...

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A rocket on a grid, taking off

Article

10/29/2019

Understanding the New FICO Credit Score

The FICO credit score, which was introduced by the Fair Isaac Corporation in 1989, has become a seemingly universal measure of the creditworthiness of an individual. Thirty years after its launch, the score is used in more than 25 countries...

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An image of a log in screen on a fish hook.

Article

10/29/2019

How to Avoid Phishing

Every year the unsuspecting public loses millions of its hard-earned dollars to phishing; the FBI estimates that phishing cost Americans nearly $30 million in 2017 alone. By taking a few simple steps to protect yourself, however...

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4 Tips to Help Increase Sales for Retailers This Holiday Season

Article

11/10/2022

4 Tips to Help Increase Sales for Retailers This Holiday Season

Consider these trends when crafting your company's strategy for the extra-long 2022 holiday season.

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Consumer Financing

Article

06/28/2022

What is Consumer Financing? Benefits, Examples and How to Start

When it comes to how they purchase and pay for items, consumers have more choices than ever before. As businesses look for more ways to improve the shopping experience, programs that spur bigger sales and improve the customer experience offer serious valu

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Loyalty

Article

06/21/2022

Data, the ultimate marketing instrument

How a data exchange with Synchrony helps Sweetwater drive online growth, ensuring customers have a great experience on the website

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One-hundred dollar bill in the shape of a heart

Article

10/29/2019

4 Tips for Dating on a Budget

Money can’t buy love or happiness, but it can buy plenty of expensive nights out. If you’re dating regularly, those pricey outings can add up quickly, taking a bite out of your savings and/or throwing your budget off kilter...

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Buy and Sell buttons shown with a computer cursor and an illustration of a thief

Article

10/29/2019

6 Ways to Keep Your Digital Savings and Spending Safe

As Americans spend more and more time online, their money is following them onto the web. Money now lives on shopping websites, in online bank accounts...

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Article

02/09/2023

Watch: How and Why Synchrony Invests Big in Minority-Owned Businesses

How can investors increase opportunities for minority founders? At Synchrony, it starts with open conversations, and ends with clear initiatives.

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