Our suppliers
Suppliers are critical to Synchrony's success and we have committed to build strong relationships with qualified suppliers whose capabilities align with our values and business goals.
Synchrony actively engages with business of various sizes. As we grow our supplier network, our focus remains on broadening access and opportunity across our supply chain.
Become a Synchrony supplier
Do you have new and innovative products and ideas? Tell us about your company and your unique ambitions to partner with us by completing a profile. We'll review your profile for future sourcing projects and contact you if we see a fit. Read our Supplier Welcome Package to learn more about becoming a Synchrony supplier.
Register with us- Engage with certified and qualified suppliers representing a variety of business perspectives
- Identify and onboard suppliers who bring unique capabilities and innovative approaches
- Promote economic development and partnership in the communities where we operate
- Monitor the key characteristics of suppliers who work with Synchrony including: ownership structure, leadership and employees and its philanthropic activities.
- Engage with a broad range of qualified suppliers across categories that support Synchrony’s business needs
Existing suppliers
Thanks for all you do for us! We're here for you, too. Everyone has questions occasionally, so these tools and tips will help you navigate our Sourcing and Supplier Risk Management.
Synchrony has partnered with Coupa to manage our source to pay and supplier data. Coupa is an automated platform and industry leader in applications pertaining to Sourcing, Contract Management, eProcurement, Invoicing, Payment and Supplier Risk Management. Suppliers can register and create a free account with Coupa to use their Coupa Supplier Portal (CSP) to self-serve and manage their profile information with Synchrony.
Coupa Supplier Portal (CSP)
Get started with CSP
A one-stop-shop to get registered and set-up in CSP
Learn more
Register for CSP
Need to register to use CSP? Start here!
Learn more
Create a Coupa account
After registering for CSP, create your account
Learn more
Account, sign in & registration FAQs
Find answers to registration, sign in and account questions
Learn moreInvoices
Invoices
Learn how invoices are accepted using Coupa
Learn moreCreate or edit an invoice
Review instructions for creating/editing invoices
Learn more
View & manage invoices
Learn how to view and manage your invoices here
Learn moreInvoice FAQs
Invoice questions? Review this FAQ guide
Learn morePurchase orders
Purchase orders
Learn the ways to receive purchase orders
Learn more
View & manage purchase orders
Learn how to view & manage your purchase orders
Learn morePurchase orders FAQs
Purchase Orders questions? Review this FAQ guide
Learn moreDo you have a problem? Let us know! Email Technical Support at: VM@SYF.COM
Supplier risk management
Our primary focus is to execute comprehensive Supplier Risk Management that proactively identifies, mitigates, and manages risks associated with the use of third party suppliers delivering the best overall performance and complies with the many regulatory requirements in this area.
Our requirements
- Read and understand our Supplier Code of Conduct
- Adhere to contractual responsibilities
- Comply with the spirit and letter of all applicable laws and regulations
- Complete and return all correspondence in timely manner
- Treat Synchrony’s customers fairly and with the utmost respect
Appropriate to the risk and complexity of the engagement SOME or ALL requests may apply as part of Synchrony Risk-based Controls
Higher risk when:
- Customer/cardholder interaction.
- Services are subject to laws/regulations.
- Sensitive data is shared.
Lower risk when:
- Low exposure to operational loses.
- Services are not subject to law/regulations.
- No sensitive data is shared.
Synchrony requests to suppliers
Performance
reviews
Site visits
Compliance with laws and regulations
Training
requirements
Problem
escalation
Responses to emergency
Questionnaires: Data security, financial health, business continuity, compliance, technology
Supplier responses to Synchrony
MIS Reports: SLAs, performance, service, delivery, defects
Subcontractor
compliance
Services changes
Current contact information
Customer complaints
Issue escalation
Responses to questionnaires listed above