Contacting Synchrony Bank

Questions about our savings products?
We’re here to help!

Chat with us
The quickest way to connect is via chat: what can our Bankers help you accomplish today?
Call us
1-866-226-5638

For hearing impaired service, please use an operator relay service to call.

For international customers: 937-534-3624

Availability

24/7 automated telephone service

Bankers are available:
  • Monday - Friday: 8:00 a.m. to 10:00 p.m. ET
  • Saturday and Sunday: 8:00 a.m. to 5:00 p.m. ET (IRA, Trust, & Business teams are unavailable)
Send us a secure message

Once logged in, Bank customers can reach a secure message center via their Inbox to send messages to our Bankers as documents.

Send us a letter

Returning forms and for regular mail:

Synchrony Bank
P.O. Box 669802
Dallas, TX 75266-0955

For expedited overnight service:

Synchrony Bank
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

For questions about a Synchrony Mastercard® or all other retail credit cards, contact us here.

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FAQs

Our most frequently-asked questions are always available and like to help, too